Frequently asked questions
Please read these FAQ’s and Terms and conditions before booking in! When booking in you are Agreeing to the terms and conditions and acknowledging you have read the FAQ section.
Please go all the way to the bottom of the page for all T&C’s
How does it work?
Choose your activity via the Book In page, after you have read the terms and conditions. Please arrive at the time of your chosen time slot, no earlier as we are a small shop.
You will have your allotted time to make your creations and then they will be fire and glazed for you, ready to collect 2 weeks later. If you are making you will either choose a clear glaze, or to return and paint. These timings can vary. Please reference the Ceramic Courses page for reference.
How much does it cost?
For painting; it a £5 studio fee per painter + your chosen piece of pottery. Please note if you are there to support a painter and not paint yourself we ask that only is only 1 or 2 non painters per booking please note this in the message section when booking. Due to being such a small shop we hope you understand this.
Making packages vary in pricing. Please reference the Ceramic Courses page for pricing. There will be an additional price for a ‘fancy glaze’ or to ‘return to paint’.
When can I collect?
If you are painting, your pieces will be ready to collect 2 weeks after collecting. We will only hold onto pieces for 1 month before they are donated. You will get an auto reminder 14 days after your booking to come and collect. We do not let you know it is ready it is just ready to collect after this time.
How do I book in?
Go to the Book In page to book in or give us a phone call, alternatively if you’d like to ask a couple of question please contact us via the book in page.
If you are a group of 6 or more please call us before booking in to make sure we can accommodate you.
Terms and conditions for pottery painting
To cancel, amend or reschedule your booking for regular painting pottery please contact us 24 hrs before your session (this differs for group and social bookings). We have a 24 hr cancellation and refund policy, if you provide 24 hours notice we will happily refund you accordingly.
If you are a group of 7+ we will invoice you £10pp deposit for regular painting sessions. £5 will cover your studio fee, and then £5 will be taken off of each persons pot on the day. Therefore, if your group number changes please let us know 48 hours in advance to be refunded accordingly, this also includes number changes.
Group bookings (7+ participants) have a 48 hour cancellation and refund policy. If you’d like to book out the entire space there is a minimum spend of £230.
Societies and Social groups. Societies and social groups have a 72 hr cancellation and refund policy this also applies to group number changes, this is due to the unpredictability of these sessions we have previously held. We ask you to go on a prepaid package and that you do not add any selling fees onto tickets, as this causes problems and issues our end. If you’d like to book out the entire space there is a minimum spend of £230.
We try our best to ensure that the creative journey you take with us is fun and enjoyable. The final part of the journey involves the glazing and firing of your pottery. Sadly this is not an exact science and the kiln is sometimes unpredictable. While we strive for perfection it doesn’t happen all the time, particularly as these are hand-produced crafts.
Glaze spotting can occur as well as things like brick dust on the items. Please be aware that although we try to control for these events it is not always possible. It can be the charm but also the frustration of working with ceramics. Sometimes, if we feel it is safe to do so, we will re-fire the pottery to try to fix glazing issues. In the unlikely event of your pottery breaking or cracking in the kiln we will of course offer compensation by way of a replacement voucher.
Once your pottery has left the premises we cannot accept any responsibility for your item, we do not offer a guarantee for your items.
If you are painting, your pieces will be ready to collect 2 weeks after collecting. We will only hold onto pieces for 1 month before they are donated. You will get an auto reminder 14 days after your booking to come and collect. We do not let you know it is ready it is just ready to collect after this time.
Continuations. We will only hold these up to 3 months after your original painting date. If they are not painted within this time we will recycle/clear glaze your pottery.
Terms and conditions for taster throwing
You can cancel your throwing booking up until 48 hours before your booking for a full refund.
If you cancel your booking the day before we are happy to reschedule the booking for you this can only be done once, but you will not be entitled to a refund on the rescheduled date even with 48 hours cancelation notice. If you cancel or do not show up on the day of your booking we will retain your full deposit we will not reschedule your booking free of charge.
This is a strict policy, with having such a small studio the business takes a big hit for no shows and cancellations. Please respect our cancellation and refund policy.
We try our best to ensure that the creative journey you take with us is fun and enjoyable. The final part of the journey involves the glazing and firing of your pottery. Sadly this is not an exact science and the kiln is sometimes unpredictable. While we strive for perfection it doesn’t happen all the time, particularly as these are hand-produced crafts.
Glaze spotting can occur as well as things like brick dust on the items for Taster throwing there is also the risk in forms of cracking, breakages and so on. Please be aware that although we try to control for these events it is not always possible. It can be the charm but also the frustration of working with ceramics. Sometimes, if we feel it is safe to do so, we will re-fire the pottery to try to fix glazing issues. In the unlikely event of your pottery breaking or cracking in the kiln we will of course offer compensation by way of a replacement voucher.
Once your pottery has left the premises we cannot accept any responsibility for your item, we do not offer a guarantee for your items.
Cancellation and refund policy for making
Taster throwing and Project evenings
We have a strict 48 hour cancellation and refund policy. You are able to get a full refund for your session if you cancel 48 hours before your throwing sessions. If you cancel with less than 48 hours notice we will retain the cost of the session.
Please ready individual cancellation and refund policys
4 week courses
2 weeks before the class 90% will be refunded
1 week before the class 80% will be refunded
Less than a week you are not entitled to a refund
If you cancel with less than a weeks notice you will not be entitled to a refund. If you have someone you would like to transfer the class too, that if fine, just let me know.
I've missed on evening on my course. Can I make it up?
Unfortunately if you miss an evening we cannot make this up or refund the session. Holly will try her best to get you up to speed the following week.
When can I collect my pottery?
Painting pottery collection: 2 weeks after your painting session.
Taster throwing collection: you can return to paint 4 weeks after your session, and then collect 2 weeks after you’ve painted. Clear glaze 1 month. Please call ahead to double check.
Project evening: 1 month after to class, but you will need to check in with the team first.
Evening classes: Holly will notify you in the class.
Glazing and firing
We try our best to ensure that the creative journey you take with us is fun and enjoyable. The final part of the journey involves the glazing and firing of your pottery. Sadly this is not an exact science and the kiln is sometimes unpredictable. While we strive for perfection it doesn’t happen all the time, particularly as these are hand-produced crafts.
Glaze spotting can occur as well as things like brick dust on the items. Please be aware that although we try to control for these events it is not always possible. It can be the charm but also the frustration of working with ceramics. Sometimes, if we feel it is safe to do so, we will re-fire the pottery to try to fix glazing issues. In the unlikely event of your pottery breaking or cracking in the kiln we will of course offer compensation by way of a replacement voucher.
Terms and conditions for project evenings
You can cancel your throwing booking up until 48 hours before your booking for a full refund.
If you cancel your booking the day before we are happy to reschedule the booking for you, this can only be done once. but you will not be entitled to a refund on the rescheduled date even with 48 hours cancelation notice. If you cancel or do not show up on the day of your booking we will retain your full deposit we will not reschedule your booking free of charge.
This is a strict policy, with having such a small studio the business takes a big hit for no shows and cancellations. Please respect our cancellation and refund policy.
We try our best to ensure that the creative journey you take with us is fun and enjoyable. The final part of the journey involves the glazing and firing of your pottery. Sadly this is not an exact science and the kiln is sometimes unpredictable. While we strive for perfection it doesn’t happen all the time, particularly as these are hand-produced crafts.
Glaze spotting can occur as well as things like brick dust on the items for Taster throwing there is also the risk in forms of cracking, breakages and so on. Please be aware that although we try to control for these events it is not always possible. It can be the charm but also the frustration of working with ceramics. Sometimes, if we feel it is safe to do so, we will re-fire the pottery to try to fix glazing issues. In the unlikely event of your pottery breaking or cracking in the kiln we will of course offer compensation by way of a replacement voucher.
Once your pottery has left the premises we cannot accept any responsibility for your item, we do not offer a guarantee for your items.
Can I return if I do not complete painting my piece of pottery?
Yes you are welcome to come again and complete your piece of pottery, however this will be an additional £5 per visit, and you will be encouraged to come back on an open evening or midweek to complete. If we have space on the weekend we will see if we can accommodate you.
We will only hold these up to 3 months after your original painting date. If they are not painted within this time we will recycle/clear glaze your pottery.