FAQs + T&Cs
Please read these FAQ's and Terms and conditions before booking in!
When booking in you are Agreeing to the terms and conditions and acknowledging you have read the FAQ section.
How does it work?
​
Choose your activity via the BOOK IN page, after you have read the terms and conditions. Please arrive 5-10 minutes before your chosen time slot, no earlier as we are a small shop.
​
You will have your allotted time to make your creations and then they will be fire and glazed for you, ready to collect 2 weeks later. If you are making you will either choose a clear glaze, fancy glaze or to return and paint. These timings can vary - please reference the CERAMIC COURSES page for reference.
How much does it cost?
​
For painting; it a £5 studio fee per painter + your chosen piece of pottery. You will pay £5pp on booking your table to confirm your place. Please note if you are there to support a painter and not paint yourself we ask that only is only 1 or 2 non painters per booking. Due to being such a small shop we hope you understand this.
​
Making packages vary in pricing. Please reference the CERAMIC COURSES page for pricing. There will be an additional price for a 'fancy glaze' or to 'return to paint'.
​
When can I collect?
​
If you are painting, your pieces will be ready to collect 2 weeks after collecting. We will only hold onto pieces for 1 month but we will contact you before hand to remind you to collect.
​
How do I book in?
​
Go to the BOOK IN page to book in or give us a phone call, alternatively if you'd like to ask a couple of question please contact us via the book in page.
​
If you are a group of 6 or more please call us before booking in to make sure we can accommodate you.
Booking Deposits PAINTING
​
Please note in secure your booking we ask for deposits when you book online. this is £5pp for painting, and for making we ask for full payment in advance. On the day of your painting your £5 deposit is your £5 studio fee and on the day you pay for.
You can have a full refund if you cancel your session 24 hours before your booking time.
​
Cancellation and refund policy for painting
​
You can cancel your painting booking up until 48 hours before your booking for a full refund. If you cancel your booking the day before we are happy to reschedule the booking for you, but you will not be entitled to a refund on the rescheduled date even with 48 hours cancelation notice. If you cancel or do not show up on the day of your booking we will retain your full deposit we will not reschedule your booking free of charge.
​
This is a strict policy, with having such a small studio the business takes a big hit for no shows and cancellations. Please respect our cancellation and refund policy.
​
Cancellation and refund policy for Making
​
For all making courses, if you cancel your booking we will automatically retain 10% of your booking fee to cover all transaction fees. Please understand and respect this. If the course is cancelled by The Jolly Pottery for any reason you will get a full refund.
​
TASTER THROWING and Project evenings
We have a strict 48 hour cancellation and refund policy. You are able to get a full refund for your session if you cancel 48 hours before your throwing sessions. If you cancel with less than 48 hours notice we will retain the cost of the session.
​
4 WEEK COURSES
2 weeks before the class 90% will be refunded
1 week before the class 80% will be refunded
Less than a week you are not entitled to a refund
​
If you cancel with less than a weeks notice you will not be entitled to a refund. If you have someone you would like to transfer the class too, that if fine, just let me know.
​
8 WEEK COURSES
2 weeks before the class 90% will be refunded
1 week before the class 70% will be refunded
Less than a week you are not entitled to a refund
​
If you cancel with less than a weeks notice you will not be entitled to a refund. If you have someone you would like to transfer the class too, that if fine, just let me know.
​
​
​
I've missed on evening on my course - can I make it up?
​
Unfortunately if you miss an evening we cannot make this up or refund the session.
Holly will try her best to get you up to speed the following week.
When can I collect my pottery?
​
Painting pottery Collection - 2 weeks after your painting session.
​
Taster Throwing Collection - you can return to paint 2 weeks after your session, and then collect 2 weeks after you've painted. Clear and Fancy Glaze - 3 weeks after initial class for collection.
​
Project evening - you will return to paint on a Wednesday evening 2 weeks after the course and they will be ready to collect 2 weeks after painting. Clear and Fancy glaze - 3 weeks after initial class.
​
Evening classes - Holly will notify you in the class.
​
GLAZING AND FIRING
We try our best to ensure that the creative journey you take with us is fun and enjoyable. The final part of the journey involves the glazing and firing of your pottery. Sadly this is not an exact science and the kiln is sometimes unpredictable. While we strive for perfection it doesn’t happen all the time, particularly as these are hand-produced crafts.
Glaze spotting can occur as well as things like brick dust on the items. Please be aware that although we try to control for these events it is not always possible. It can be the charm but also the frustration of working with ceramics. Sometimes, if we feel it is safe to do so, we will re-fire the pottery to try to fix glazing issues. In the unlikely event of your pottery breaking or cracking in the kiln we will of course offer compensation by way of a replacement voucher.
I haven't completed a course - can I come to the open studios?
​
To qualify for open studios you need to have completed the 4 or 8 week pottery course. If you complete the 4 week course you will need to participate in a glazing class to be signed off on glazing your products.
​
If you are already an accomplished maker and you want to use the open studios, please get in touch or come visit me in the studio and we can discuss further options.
Can I return if I do not complete painting my piece of pottery?
​
Yes you are welcome to come again and complete your piece of pottery, however this will be an additional £5 per visit, and you will be encouraged to come back on an open evening or midweek to complete. If we have space on the weekend we will see if we can accommodate you.